Refund policy
Effective Date: 26 July 2026
At ELASA, we want you to love your purchase. If you are not completely satisfied, we offer a 3 days return window under the conditions below.
Return Window
You may request a return within 72 hours of delivery.
Eligible Return Reasons
Returns are accepted for:
- Change of mind
- Manufacturing defects
- Wrong product received
Return Conditions
To be eligible for a return:
- The item must be unused, unworn, and in its original packaging.
- All tags, pouches, and accessories must be returned.
- Products showing signs of wear, perfume, water exposure, scratches, or damage after delivery will not be eligible for return.
Return Shipping
- Wrong product or manufacturing defect: ELASA will arrange and bear the return shipping cost.
- Change of mind: The customer is responsible for the return shipping cost.
How to Request a Return
Email at elasa.support@gmail.com within 72 hours of delivery with:
- Your Order Number
- Your Name
- A brief description of the issue
- Clear photos of the product and packaging
Refund Options
Approved refunds can be issued via:
- Store Credit
- UPI Transfer
- Bank Transfer
Please mention your preferred refund method when submitting the return request.
Refund Timeline
Once the returned product is received and successfully inspected by our quality team, your refund will be processed within 3–5 business days.
- Store Credit: Issued as a coupon code valid for 6 months.
- UPI/Bank Transfer: Reflected within 3–5 business days after processing.
Non-Refundable Charges
- ₹30 COD convenience charge
- Original shipping charges (if any)
Exchanges
Exchanges are not available. If you would like a different item, please place a new order after your return is approved.