Orders & Shipping
Do you ship across India?
Yes, ELASA ships to all serviceable locations across India.
How long does delivery take?
Orders are typically delivered within 4–7 business days after dispatch.
When will my order be dispatched?
Orders are dispatched within 24 hours of confirmation (excluding Sundays and public holidays).
Is shipping free?
Yes, shipping is free on orders above ₹1,000.
Is Cash on Delivery available?
Yes, COD is available across India with a ₹30 convenience charge.
Returns & Refunds
What is the return window?
You can request a return within 48 hours of delivery.
Can I return an item if I change my mind?
Yes, change-of-mind returns are accepted within the 48-hour return window, provided the item is unused and in its original packaging.
Do you offer exchanges?
No, exchanges are not available. You may place a new order after your return is approved.
How long does it take to receive a refund?
Refunds are processed within 3–5 business days after the returned item passes quality inspection.
Are COD charges refunded?
No. The ₹30 COD convenience charge is non-refundable.
Products & Care
Is ELASA jewellery anti-tarnish?
Many of our jewellery pieces are designed with an anti-tarnish finish to help maintain their shine. However, not all products include this feature. Please refer to the individual product description to check whether a specific piece is anti-tarnish.
Is the jewellery waterproof?
No. ELASA jewellery is not waterproof. Please avoid contact with water, perfumes, lotions, and other chemicals.
Is the jewellery skin-friendly?
Our jewellery is crafted using skin-friendly materials suitable for most users.
How should I store my jewellery?
Store each piece in a dry, airtight pouch or jewellery box and keep it away from moisture and direct sunlight.
Cancellations & Support
Can I cancel my order?
Yes, orders can be cancelled within 6 hours of placing the order, provided they have not been dispatched.
How can I contact customer support?
Please email us at elasa.support@gmail.com. We aim to respond within 24–48 business hours.